Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt, or purchase.

  • Current toys in its original condition with original, undamaged packaging.

  • The following items must be unopened/unused for returns: puzzles, RC items, games, models, LEGOs, hobby items, books, coloring books, writing tools, etc.

  • All purchases are final on ALL collector or gaming cards and books. This includes, but is not limited to: Pokemon, MTG, sports cards,etc.

  • Due to health concerns, we may  not take a return on food products. This includes, but isn't limited to soda, candy, canning mixes, home brewing ingredients, etc.

We will refund your money as long as your product meets the above conditions and you include the original receipt or packing slip. If these conditions are met, your refund will be provided in the same means it was paid. Where a check may have been used for an in-store purchase, items may not be returned or exchanged until there is bank verification that the check was processed with sufficient funds.

Returns via gift receipts will be refunded to a gift card only.

Returns without a receipt will be less coupons or discounts which  may have been applied to the purchase and refunded to a gift card only.

How to Return or Exchange an Item

Please contact the store directly at 763-497-2777 if you need to modify your order after it's submitted, but before it's shipped. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.

Send Your Return/Exchange to Our Warehouse

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to: Kremer's Toy And Hobby  11011 61st St NE  Albertville, MN  55301

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your return/exchange within 7-10 days after receipt of your package.

  6. For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.

  7. Please allow a full billing cycles for the credit to appear on your credit card statement.

  8. Is the item you want to return a gift? Indicate that you want to receive gift card valid for the item's amount and note your e-mail address on the pack slip.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to our error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll fix the issue!

Collectibles Return Policy

You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with their purchase, whether or not they make the purchase from our web site.

Special Return Instructions for Oversized Items

Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.