We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt, or purchase.
We will refund your money as long as your product meets the above conditions and you include the original receipt or packing slip. If these conditions are met, your refund will be provided in the same means it was paid. Where a check may have been used for an in-store purchase, items may not be returned or exchanged until there is bank verification that the check was processed with sufficient funds.
Returns via gift receipts will be refunded to a gift card only.
Returns without a receipt will be less coupons or discounts which may have been applied to the purchase and refunded to a gift card only.
How to Return or Exchange an Item
Please contact the store directly at 763-497-2777 if you need to modify your order after it's submitted, but before it's shipped. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to Our Warehouse
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to our error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll fix the issue!
Collectibles Return Policy
You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.
Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.
For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with their purchase, whether or not they make the purchase from our web site.
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.